Monash Health Foundation
Privacy statement
Monash Health Foundation (the Foundation) is part of Monash Health ABN 82 142 080 338 (‘we’, ‘us’, ‘our).
If you are a patient, this statement should be read in conjunction with the Monash Health Patient Privacy and Health Information brochure available at the following webpage: Rights and Responsibilities | Monash Health.
The Foundation values your privacy and we make it a priority to keep your personal information safe. In line with our legal obligations, we take reasonable steps to protect the information we hold from misuse, loss or unauthorised access, modification or disclosure.
This privacy statement sets out the Foundation’s practices in relation to the collection, use, storage and disclosure of personal information in connection with its functions and activities. The Foundation does so in compliance with all relevant privacy laws (including the Privacy and Data Protection Act 2014 (Vic), the Health Records Act 2001 (Vic) and the Privacy Act 1988 (Cth) where applicable).
The Foundation may update this privacy statement from time to time by publishing an updated version on our website.
What personal information does the Foundation collect?
The Foundation collects personal information from donors, supporters, volunteers, patients and other contacts that is necessary for it to perform its functions or activities.
The types of personal information the Foundation collects include:
- Donors: When you make a donation, including via our website, in person, over the phone, by direct deposit, via email, by post, or as part of any of our fundraising events or activities, the Foundation may collect and store the following personal information in our database: your name, phone number, address, email address, date of birth, credit card information (see further details set out below), details of donations and other information as needed to facilitate your dealings with the Foundation. With your consent, this information may include health or other sensitive information – for example, we may ask if you or your family members have been treated by a service within Monash Health previously or you may voluntarily provide other health information.
- Supporters and volunteers: The Foundation may also collect its supporters’ and volunteers’ names, phone numbers, addresses, email addresses, and other personal information about our current and potential supporters and volunteers. If you are applying for a position as a volunteer, we may collect additional information such as your qualifications, volunteering and working history and relevant records checks (including criminal and working with children checks).
- Patients: If you are or have been a patient at Monash Health and you have consented to receiving communications and fundraising information, the Foundation may collect your personal information such as your name, phone number, address and email address to provide you with that fundraising information so that you can consider becoming a donor or otherwise getting involved with the Foundation’s activities.
- Recipients of newsletters and other publications: We collect contact details (which may include name, phone number, address, email address, and other contact information) of individuals on our distribution lists for newsletters and other communications in print and electronic form from time to time.
- Participants in Foundation events: We collect contact details, donation history and other personal information, including photographs and videos, about patients and their family members, donors, volunteers and other supporters who join or participate in our events and programs. With your consent, this information may include health or other sensitive information.
- Individuals submitting queries: You may choose to provide us with your name or other contact details when you call us by phone or write to us so that we can respond to your query or request such as for our newsletter or for other information about the Foundation’s services or operations.
- Suppliers and other contractors: The Foundation collects personal information about individuals who are, or are employed or engaged by, our suppliers (including service and content providers), contractors and agents for our general business operations as needed in connection with those business activities.
- Credit Card Data: Any credit card transactions information processed via our database is not stored by the Foundation, but rather with a contracted cloud based third party storage provider. Credit card transaction data for recurring donations is stored tokenised in a secure payment gateway that is Payment Card Industry (PCI) compliant. Any manual forms returned to the Foundation with credit card details on them are masked and stored securely.
How do we collect personal information?
We collect personal information using lawful and fair means. Where reasonable and practicable to do so, we collect information directly from the relevant individual. Sometimes, we may need to collect information about an individual from third parties including parents, carers, guardians or other third party information sources and we will take reasonable steps to ensure you are aware that we have done so.
For what purposes do we use and disclose personal information?
We use and disclose personal information for the following purposes:
- to process donations and complete tax receipts;
- to communicate with donors and supporters, patients and their family members, employees and volunteers, including to distribute our publications, appeal for donations, and otherwise support and raise awareness about our fundraising activities and our mission (which may be by phone, post, email or other electronic means directly from us or a third party mailing house);
- to assess applications for positions with the Foundation including volunteers;
- to promote and conduct Foundation events and other activities;
- as needed to conduct our general business activities, including interacting with contractors and service providers, billing and administration including measuring and assessing the level of support we receive and the effectiveness of our fundraising activities; and
- for other administrative, record keeping and legal purposes.
Opt-out
Recipients of marketing and fundraising communications from the Foundation may choose to be removed from our distribution lists by contacting us using the contact details at the end of this privacy statement, or following the instructions provided in such communications.
To whom do we disclose your personal information?
The disclosures referred to above may include disclosures to our employees, suppliers, service providers, partners and volunteers only to the extent necessary for them to perform their duties with or for the Foundation. Our suppliers include information technology service providers, direct marketing agencies, banks, credit card companies and recruitment agencies. We may also disclose information to government agencies and regulatory bodies to comply with our statutory obligations, and to other third parties as needed to comply with other legal obligations (such as under any court order or subpoena).
We may also disclose your personal information to other third parties where you have consented to the disclosure. This may include the disclosure of personal information via our publications (including on our website or social media) or for other fundraising activities. We may, with your consent, also send the patient stories to third parties to help promote their fundraising efforts for the Foundation.
Cookies
The Foundation’s website may use cookies to collect statistics on visitor traffic. No personal information is collected, rather the patterns of usage of visitors to the website may be tracked for the purposes of providing improved service and content based on aggregate or statistical review of user site traffic patterns.
The Foundation’s website may also use Google Analytics features which allow us to tailor our marketing to better suit visitors to our website.
If you prefer not to allow this, you may be able to adjust your browser to turn off the use of “cookies” or notify you when they are being used. However, if you disable cookies, you may not be able to access certain areas or take advantage of certain features of the Foundation’s website.
Accessing and updating your personal information
If you would like to access or update your personal information held by the Foundation, or you have any other queries regarding our handling of your personal information, please contact us using the details below.
Making contact with us
Phone: +61 (3) 9594 2700
Email: foundation@monashhealth.org
Mail: Director, Monash Health Foundation, Lock Bag 29, Clayton South VIC 3169